50 NORWEGIAN PARLIAMENTARY OMBUDSMAN National Preventive Mechanism ANNUAL REPORT 2020 Improvements in access to appeals and control Persons who are deprived of their liberty have the right to receive information about their right of appeal, including details of how the appeals system functions in practice. The information should be made available in a language that is easy to understand and staff members should provide guidance. The appeal system must be made accessible to persons with particular need for adaptation, such as children and adolescents. The visit to the section for mental healthcare for children and adolescents at Stavanger University Hospital revealed that wards did not provide suffi­ cient written information on the rights of children and adolescents. Several admitted children and adolescents were uncertain about their rights. It also became evident that the Control Commission did not visit the children and adolescent wards to speak to them directly. When control agencies do not visit wards and patients, it increases the risk that serious issues remain undiscovered. After the visit, the hospital drew up a new introduc­ tion brochure in cooperation with the clinic’s expert resources. The brochure provided information about topics such as user participation, informa­ tion for next of kin, activity plans, and contact information for genreal enquiries or for complains about the conditions at the ward. Based on the visit, the Directorate of Health required the Control Commission to visit wards monthly. In a response letter from the hospital, the Ombudsman has received confirmation that the Control Commission now visits all children and adolescents admitted to wards and offers consultations. Visit to a mental healthcare institution for children and adolescents.