TOLERANCE AND NON-DISCRIMINATION Participants at the trainingof-trainers event as part of the Training Against Hate Crimes for Law Enforcement (TAHCLE) programme, in Warsaw, Poland on 24 July. OSCE/ Murat Gungor Thirty-six participating States submitted information for the Hate Crime Reporting website during the 2013 cycle, along with 109 civil society organizations covering incidents in 45 countries. Information on specific countries also includes key observations prepared by ODIHR based on the commitments on hate crime collection made by participating States. These recommendations can draw governments’ attention to potential gaps in their hate crime data collection, and help them help identify areas for improvement. Under-reporting remains a key challenge. Many victims do not come forward to report hate crimes. This happens for a number of reasons, ranging from language barriers to mistrust in the authorities or fear of reprisals. ODIHR works closely with c ­ ivil society to overcome this challenge and promote and assist co-operation between civil society and governments. In 2014, ODIHR published Hate Crime Data Collection and Monitoring: A Practical Guide, which raises awareness of the importance of recording hate crimes. Written in co-operation with national experts, partner international organizations and civil society groups responsible for monitoring hate crimes, the guide offers 10 practical steps on how participating States can design comprehensive responses to strengthen their hate crime reporting capacities. ODIHR’s hate crime reporting website relies on information reported by participating States. Much of this work is done through National Points of Contact on Hate Crime (NPC), appointed by their respective governments. As part of ongoing efforts to support NPCs in their role, ODIHR arranged its annual NPC meeting in Vienna on 20 to 21 November 2014. Thirty-three participants attended from 30 countries. During the meeting, NPCs exchanged information, challenges and good practice initiatives and discussed the role of intergovernmental organizations with representatives from the EU Fundamental Rights Agency (FRA), ODIHR, United Nations High Commissioner for Refugees (UNHCR) and the European Commission on Racism and Intolerance (ECRI) in supporting effective responses to hate crime. They also mapped their approaches to hate crime recording in the OSCE region, identifying their strengths and challenges. During the meeting, NPCs agreed on a revised role description, which includes conducting training at the national level and working with ODIHR to deliver ­capacity-building activities throughout the OSCE region, in addition to submitting information on hate crimes and responses. ODIHR Annual Report 2014 53