2.1 VISITS TO RETIREMENT HOMES accordingly about the representatives of persons with mental disorders) deserve special attention. With regard to the foregoing, it was established that the home is actively working on gradually reducing the number of beds in multi-bed rooms. The home also received a letter from the Ministry informing it of the activities of the representatives, which enabled it to make contact with them. We were surprised that the home failed to accept one recommendation, i.e. regarding the acquisition of a legal basis to detain a resident in a secure ward. We expressed expectation that the home would accept the relevant recommendation and strive to realise it as soon as possible. During this visit, we gave eight new recommendations, of which the home realised only one, while seven are yet to be realised. Since these recommendations refer to the legal basis to detain a resident, and the correct implementation and keeping of records of SPM, we will pay special attention to the realisation of these recommendations in the future. During the visit, we commended in particular the home’s efforts to rearrange four-bed rooms into two-bed rooms. When determining that the recommendation from the previous report on the active endeavour to improve the staff’s attitude towards residents was realised, we not only commended the home, but also encouraged it to further strive to improve and implement good practices among its staff. We discussed the installation of boxes for anonymous submission of complaints and the keeping of complaint records. We also commended the decoration of the ward and the marking of rooms to facilitate the residents’ finding of their rooms. 2.1.3.4 Control visit to the Marof Unit of Idrija Retirement Home (9 May 2019) During the visit to this institution in 2016, the NPM made 17 recommendations. On the occasion of this visit, it was found that the unit accepted and realised eleven recommendations, which is certainly commendable. Among other things, we established that the recommendation concerning more frequent bathing of residents was realised, as we believed that the interval of three weeks was far too long. The unit also realised certain recommendations referring to better living conditions and suitable conduct when placing a resident into a wheelchair while simultaneously using a pelvic belt. However, the unit accepted six recommendations, but has failed to (fully) realise them yet, which is why we expressed our expectation that the home would pay special attention to these recommendations and their realisation in the future; especially those relating to the residents’ access to outdoor areas and fresh air, the establishment of an emergency call system and suitable supervision over the distribution of medications. Five new recommendations were also made, of which the unit has already accepted and realised four (according to its response), but the recommendation concerning more suitable accommodation for the resident placed additionally into a one-bed room during the NPM visit is yet to be realised. On the occasion of the visit, we commended the high-quality supervision over appropriate distribution of medications and the establishment of suitable record keeping. We commended the installation of hand sanitisers and the staff’s active encouragement of the residents to wash and sanitise their hands. In addition to the record 34 THE REPORT OF THE HUMAN RIGHTS OMBUDSMAN OF THE REPUBLIC OF SLOVENIA ON IMPLEMENTING THE TASKS OF THE NPM