Annual Report 2015 - Spain’s National Preventive Mechanism —— Reduction of the minimum period during which the lawyer must arrive (from eight to three hours). —— New faculties assigned to the lawyer. These modifications bring together some of the Recommendations put forward by the NPM over recent years. Regulation of the Secretary of State for Security In addition, one Order and two Instructions from the Secretary of State for Security (Spanish acronym SES) have been approved which directly affect the conditions under which detentions unfold. Specifically: —— Order INT/2573/2015 of November 30th, which determines the technical specifications that must be met by vehicles intended to be used for transporting detainees, prisoners and convicts; —— Instruction 11/2015 from the Secretary of State for Security which approves the Technical Instruction for the design and construction of detention areas; —— Instruction 12/2015 from the Secretary of State for Security which approves the Behavioural protocol for areas where detainees are held in custody by the state law enforcement organisations (hereafter ISES 12/2015). These instruments constitute important advances in relation to conditions and the rights of detainees, and accept a number of important Recommendations and Suggestions put forward by the NPM. However, given that they entered into force during the final quarter of last year, their practical application could not be evaluated during 2015 and will be subject to detailed analysis in the next annual report. 8. The main conclusions drawn from the visits made during 2015 to short-term deprivation of liberty facilities are indicated below. 32 Interviews with detainees 9.  In general terms, the detainees interviewed during visits made by the NPM during the reference period (in those cases where there were detainees in the facilities) referred to having received proper treatment by the custody officers and having been informed of their rights. They also stated that the officers respond quickly to their calls and usually respond quickly to bathroom requests. Complaints made by detainees However, the NPM managed to collect testimonies from detainees who stated their discontent with respect to certain matters. The main complaints made by detainees referred to the state of the facilities (broken toilets, uncleanliness, lack of natural light) or lack of information regarding when they will be brought before a magistrate. To give examples of some specific complaints, in the Tetuán Police Station (Madrid) a detainee stated that they had had to ask the cleaning lady to notify the officers that they needed to use the bathroom, because the officers had not responded to their call. In the Police Headquarters for Western Andalusia (Seville), a detainee complained about the tightness of their shackles during transportation. In the Civil Guard Command Headquarters in Melilla, a detainee stated their distress at not having received their medication (insulin and