to a dentist in Herzogenburg the next day. All that was needed was a referral from the main institution, then the trip was made. He himself would “not want” to spend the weekend with a toothache. Therefore, he knew he should drive the inmate to the dentist. For the NPM, this is an example of “best practice”. The Federal Ministry of Justice was asked to pass this positive feedback on to the relevant prison guard. The effect of this example is important This prison guard’s attitude was also cited as being exemplary in talks given by the representatives of the NPM.   Personal commitment and respectful treatment of inmates are an indispensable part of humane incarceration. The prison administration should honour exemplary conduct. 117