THE OMBUDSMAN INSTITUTION THE YEAR IN FIGURES IN 2015 109 WHAT WAS THE OUTCOME OF THE CASES? Total concluded cases 1. Investigations 1. Full investigations – of which cases with criticism, formal or informal recommendations etc. 2. Shortened investigations1 Investigations, total 239 156 770 1,009 2. Other forms of processing and assistance to citizens 1. Various forms of intervention in cases where the possibilities of processing by authorities had not been exhausted – of which cases forwarded to authorities 2. The Ombudsman’s review of the cases did not result in further investigation 3. Answers to inquiries, guidance etc. Other forms of processing and assistance to citizens, total 1,759 1,147 762 498 3,019 3. Rejections for formal reasons 1. Complaints which were submitted too late to the Ombudsman 98 2. Cases where the complaint/appeal options to authorities had not been used – and could no longer be used 56 3. Cases which related to courts, judges or matters on which a court had made or could be expected to make a decision – and which were thus outside the Ombudsman’s jurisdiction 4. Cases which concerned matters relating to Parliament, including legislative issues, and which were thus outside the Ombudsman’s jurisdiction 145 59 5. Complaints which related to other matters outside the Ombudsman’s jurisdiction, including private legal matters 183 6. Complaints which were not clarified sufficiently to enable investigation and complaints which were withdrawn 265 7. Cases in which the Ombudsman declared himself disqualified2 8. Anonymous approaches Rejections for formal reasons, total Total (1-3) 4 22 832 4,860 1) Shortened investigations especially comprise cases in which the Ombudsman reviewed a complaint but decided not to obtain statements from the authorities because it was unlikely that the complaint would result in criticism or recommendations. The category of shortened investigations also includes, among others, cases which were reopened by the authorities following a request from the Ombudsman for a statement. 2) The Ombudsman declared himself disqualified in a further case (see page 119), which for reasons relating to the principles for the Ombudsman institution’s registration of cases has not been included in the table.