THE OMBUDSMAN INSTITUTION THE YEAR IN FIGURES IN 2015 115 Cases concluded in 2015 – by authority etc. Authority etc. with prime responsibility1 Investigations With criticism, formal or informal recommendations etc. Other forms of Rejections for Total processing and formal reasons cases Without criticism, assistance to formal or informal citizens recommendations etc. k. Ministry of Taxation The Department 7 6 21 0 34 National Tax Tribunal 0 5 5 4 14 Danish Registry of Motor Vehicles 0 0 1 0 1 Danish Customs and Tax Administration (SKAT) 0 8 96 18 122 Regional tax appeals boards 0 0 1 1 2 Tax Appeals Agency 1 12 18 0 31 Total 8 31 142 23 204 l. Ministry of Social Affairs and the Interior The Department 1 9 29 9 48 Danish National Board of Adoption 0 1 0 0 1 State Educational Grant and Loan Scheme Board of Appeal 0 11 6 1 18 National Social Appeals Board 4 305 304 70 683 Danish Supervisory Board of Psychological Practice 0 0 0 1 1 The State Administration 3 17 133 18 171 Udbetaling Danmark (authority responsible for a number of public benefits) 0 5 91 15 111 Total 8 348 563 114 1,033 The Department 1 0 5 1 7 High Commissioner of Greenland 0 0 1 0 1 Total 1 0 6 1 8 m. Prime Minister’s Office n. Ministry of Health The Department 4 6 11 2 23 Psychiatric Appeals Board 0 1 1 0 2 Danish Mental Health Patients’ Complaints Board 0 1 5 1 7 Danish Medicines Agency 0 0 1 0 1 SSI (Statens Serum Institut) 0 0 3 0 3 Danish Patient Safety Authority 1 12 31 1 45 Danish Health Authority 1 7 13 0 21 Disciplinary Board of the Danish Health Service 3 11 15 1 30 Total 9 38 80 5 132 Continued next page