8 ANNUAL REPORT 2015 You will find an overall view of what happened in our approximately 5,000 cases on page 108. The division into three main categories is new: – Investigations – Other forms of processing and assistance to citizens – Rejections for formal reasons The blind woman in the wheelchair belongs to the first category. The girl who received assistance from the Children’s Division is in the second category. And the Indian newspaper is in the third category. Previously, the cases were divided into ‘substantively investigated’ and ‘rejected’ cases. This was misleading. For instance, it does not make sense to say that we ‘rejected’ the girl who wanted to move away from home. But this is how the case would have been registered in the old system because it did not lead to a big, legal ‘substantial investigation’. Which the case did not call for at all. The girl just needed help quickly. In early 2015, we felt the effects of misunderstandings due to an outdated statistics system when a national newspaper concluded on its front page that the majority of children who contact the Children’s Division are turned away. The truth is that not a single child is turned away. On the contrary, they are our top priority. But the misunderstanding was basically our own fault. And it prompted the realisation of long thought-of ideas for a statistics system which better explains what we actually do in the individual cases. The story also provided a good occasion for sharper attention to who does what in the collaboration which makes up the Danish children’s ombudsman (the National Council for Children, the NGO Børns Vilkår and the Ombudsman’s Children’s Division). The National Council for Children is the children’s advocate. Børns Vilkår (the Children’s Telephone) is the children’s primary access point. And the Children’s Division attends to the legal rights of children. You may call it a children’s ombudsman divided between three institutions. It is actually a system which makes a lot of sense and which we continuously and jointly strive to make even better. However, it was not the Children’s Division that made the biggest splash in the 2015 headlines but the Eritrea case and the case of the refugee advertisement in Lebanese newspapers. I outline some common perspectives in the article ‘Limits to ministers’ ‘political communication’’.