128 | Annual Report 2019 Processing times Complaint cases and own-initiative investigations Investigations – of which cases about access to public records1 12 months Result: 90% (Target: 90%) 40 days Result: 60% (Target: 90%) 6 months Result: 52% (Target: 70%) 20 days Result: 29% (Target: 45%) Average processing time 6.6 months 38 working days2 1) Complaint cases about access to public records under the Access to Public Administration Files Act, the Environmental Information Act, the Administration of Justice Act etc., with the exception of cases about the right of a party to a case to obtain access to documents of the case. On 1 May 2019, a division dedicated to processing cases about access to public records was set up at the Ombudsman’s office with a view to, among other things, reducing processing times for these cases. 2) Processing times for cases about access to public records are stated in working days – as in the Access to Public Administration Files Act. The number of working days is calculated from the date on which the Ombudsman had received replies from the citizen and the authorities and the case was thus ready for final processing (the ‘maturity date’).