| 5 I took up the position of Parliamentary Ombudsman on 1 December 2019. Therefore, this Annual Report is my first report in my capacity as Ombudsman. This is also the reason why this Annual Report primarily describes the good work which my predecessor Jørgen Steen Sørensen – and for a brief period also High Court Judge Henrik Bloch Andersen – have accomplished during the preceding year. body – both adults and children, citizens and enterprises – can contact if they feel that they have been treated incorrectly by public authorities. During my short time as Ombudsman, my perception has been fully confirmed that I have taken over a well-organised institution with dedicated staff members. The old building at Gammeltorv is teeming with skilled staff members who have chosen to work at the Ombudsman institution because they are idealists who wish to work for the protection of legal rights and to support a good administrative culture within State, Regions and municipalities. The guiding principle must always be that we must concentrate our efforts on matters where we generally prove ourselves most useful in regard to the protection of citizens’ legal rights. This is also how it should be since it is the Ombudsman’s foremost task to protect citizens’ legal rights. The institution is named the Parliamentary Ombudsman because the Ombudsman is elected by Parliament and carries out his activities on behalf of Parliament. But actually, the Ombudsman must act as Ombudsman of the people. A person who is independent of the public administration and a person who every- Just like all other authorities, the Ombudsman institution does not have unlimited resources. It is therefore an important – and difficult – question how we make the most of our limited resources. As we describe elsewhere in this Annual Report, we know from general experience that we often contribute the most in the so-called own-initiative investigations where we try to uncover general problems for the benefit of many citizens at the same time. I will therefore, in line with my predecessor, constantly be aware whether specific issues could reflect errors that are more recurring in nature. At the same time, I will – depending on the nature of the individual case – not only establish whether errors have been made in the specific case but also help to impart knowledge to the authorities of what to do better next time, thus