6 | Annual Report 2019 looking forward. Because by helping an authority to avoid future errors, we also ensure that citizens are not subjected to injustice in future cases. For this reason, I will give high priority to the continued work with the Guide for Authorities (in Danish only) on the Ombudsman’s website. The purpose of the Guide is indeed to ensure that authorities receive guidance on how to do the right thing without us entering the fray. Society is undergoing major changes these years. This also applies in relation to the way public administration works and communicates with citizens. The changes will affect citizens and administrative authorities, and obviously the Ombudsman must keep up. public administration more than even the Local Government Reform and the implementation of the Danish Public Administration Act did. E-government brings significant benefits to citizens as well as the public administration. But it also carries major risks. I will therefore in years to come put a lot of effort into keeping an eye on the implementation of the increasingly important e-government solutions so that e-government is implemented with respect for citizens’ legal rights. I am raising this matter in a separate article in this Annual Report where you can also read more about the authorities’ various roles and find out whether using the term ‘environmental information’ is a magic formula when you request access to public records. Enjoy your read. One of the biggest challenges for the public administration is the implementation of e-government. Today, digitisation of public administration already has immense practical impact. And in the years to come, it will probably change the