116 ANNUAL report annual REPORT 2013 PROCESSING TIMES Rejected complaint cases Substantively investigated complaint cases1 Concluded within 10 days Concluded within 60 days Concluded within 6 months Concluded within 12 months 100% 100% 100% 100% Actual 82.7% Actual 77.3% Actual 58.3% Actual 40.6% Actual 2012: 81.2% Actual 2012: 69.0% Actual 2012: 87.7% Average processing time in 2013: 49 days. Average processing time in 2013: 6.6 months. Target: 90 per cent of complaint cases which are rejected should be concluded within 2 months. Target: 75 per cent of complaint cases which are sub­stantively investigated should be concluded within 6 months, and 90 per cent should be concluded within 12 months. 1) See page 112, note 2, for an explanation of the term ‘substantively investigated case’.