CONTENTS 2013 at the Ombudsman institution Jørgen Steen Sørensen, Parliamentary Ombudsman 10 Organisation 22 Children and young people now lodge their own complaints with the Ombudsman Bente Mundt, Head of Division, Children’s Division 42 A place for everything and everything in its place Lisbeth Adserballe, Head of Division, Division 1 52 Our collaboration with the Ministry of Foreign Affairs now offers a wider range of possibilities Jens Olsen, Director of International Relations, and Christian Ougaard, Special Legal Advisor, International Section New framework for the Ombudsman’s monitoring visits Morten Engberg, Senior Head of Department, Monitoring Department 62 70 The year in figures 103 Summaries of selected cases 123 News published in 2013 153