ANNUAL REPORT OF NPM 2019 _______________________________________________________________________________________ Through this report, the NPM again recommends the competent authorities to take all necessary actions to avoid these shortcomings and that the detention rooms in this police station comply with the provisions of the Constitution of the Republic of Kosovo, local legislation and international standards on the protection of the rights of persons deprived of their liberty. With regard to the regime, NPM has noticed that most of the police stations visited do not provide the detainees, who stay more than 24 hours in detention, with the opportunity to go out and take some fresh air, as they do not have adequate space. With regard to medical services, as a fundamental right of persons detained by the police, these services are provided by public institutions such as the Family Medicine Centre and the University Clinical Centre, depending on the treatment needs. NPM did not receive complaints from the persons interviewed regarding this right. Also, the reviewed documentation shows that the police have recorded in their personal files the notice of the right to have medical services. With regard to the right to file a complaint, regarding their treatment by the Kosovo Police, the detainees have the right to file a complaint with the police station where they are being held as well as with the Police Inspectorate of Kosovo. In addition, the detainees can file a complaint with the Ombudsperson. In order to provide the detainees with easier access to the services of this institution and to enable them to file a complaint confidentially, the Ombudsperson has installed complaint boxes at police stations where there are detention cells. The Ombudsperson has regional offices in each city of Kosovo and regional officials visit police stations, open complaint boxes and handle individual complaints. 14