ANNUAL REPORT OF NPM 2019 _______________________________________________________________________________________ NPM’s visit methodology NPM’s visit methodology consists of observation, documentation and interviewing of the persons deprived of liberty, correctional and police officers as well as healthcare providers. This methodology includes preparation of the visit, determination of the type of the visit, actions taken upon arrival at the institution being visited, conversations with the head of the institution, division into groups, etc. Article 17 of the Law on Ombudsperson stipulates that NPM conducts unannounced visits to places where persons deprived of their liberty are held. Initial conversation with the head of the visited institution means presentation of NPM mandate in an effective and professional manner, presentation of the monitoring team members, the visit purpose etc. After that, interviews are made with persons deprived of liberty and with correctional officials and health personnel. The monitoring team assures the prisoner that the conversation will be confidential and without the presence of the officials of the institution being visited. Prior to the final meeting with the Director of the Institution, the NPM organizes a meeting between the monitoring team in order to agree on the issues to be discussed with the Director. The monitoring team also visits the health unit of each correctional or detention centre, in order to verify that prisoners are provided with the medical services provided by the legislation in force in the Republic of Kosovo and international standards on the rights of prisoners. The final conversation with the head of the institution focuses on the most important concerns, such as: relations between personnel and the prisoners, incidents amongst prisoners, accommodation conditions, inadequate health care, and failure to apply the procedural safeguards (access to an attorney, the right to health services, contacts with family, etc.). During the final conservation with the Director, the monitoring team uses constructive language and respects the work of the institution's officials. NPM's composition during 2019 NPM’s current composition is multidisciplinary and in compliance with the provisions of the Law No. 05/L019 on Ombudsperson, which foresees that within the NPM there should be personnel of different occupations, including lawyers, medical doctors, psychologists and social workers with experience in this field. The current composition of the NPM is as follows: 1. Deputy Ombudsperson, in charge of the NPM 2. NMP Director 3. Senior Legal Advisor on Prevention of Torture 4. Advisor on Prevention of Torture 5. Advisor-medical doctor 6. Advisor-psychologist 7. Advisor-social worker 6