ANNUAL REPORT OF NPM 2019 _______________________________________________________________________________________ During the visit, the NPM noted that there was progress in this regard and that new cabinets and mattresses were brought to the residents’ rooms. • Supply the institution with an auto-ambulance. In the response sent by the MLSW, it is stated that the recommendation will be fulfilled under the budget planning of 2018, or by seeking assistance by donors. During the last follow-up visit on 28 August 2019, the NPM found that this recommendation was not yet implemented. • The medical service must apply protocols for self-inflicted injury, bodily injury, hunger strike, sexual abuse, suicide, and deaths at the institution. During the visit, the NPM has noted that this institution now has all the records whereby self-inflicted injuries, bodily injury, hunger strikes, sexual abuse, suicides, and deaths in the institution are recorded. • Organize staff-specific training in accordance with resident treatment needs. The NPM has received a written response from MLSW stating that trainings organized by the Special Institute in Shtime are also attended by the HEPWFC staff. They have also applied before the accreditation agency at MEST with adequate training programs for the staffs which provide services to clients, and will soon begin these trainings. During its last visit, the NPM found that the HEPWFC’s personnel have attended several trainings organized by the Special Institute in Shtime. • Increase the number of staff based on the needs assessment of the health service. During the visit, NPM noted that progress was made in this regard, i.e. now the number of middle staff increased to 3 persons. 46