CONTENTS 2014 at the Ombudsman institution Jørgen Steen Sørensen, Parliamentary Ombudsman 8 Organisation 20 The regulation on ministerial advice and assistance – one year on 40 The Esbjerg Case – severe criticism following a monitoring visit 48 Invisible help from the Ombudsman 56 Tolerated residence status – behind the case 64 Facts and figures about our monitoring activities 70 Lise Puggaard, Special Legal Advisor, Division 1 Mette Kildegaard Hansen, Legal Case Officer, Children’s Division Kirsten Talevski, Senior Head of Division, Division 2 Morten Engberg, Senior Head of Department, Monitoring Department THE YEAR IN BRIEF The year in figures 99 Statement of revenue and expenditure – 2014 113 Summaries of selected statements 117 News published in 2014 155