110 ANNUAL REPORT 2014 PROCESSING TIMES Rejected complaint cases Substantively investigated complaint cases1 Concluded within 10 days Concluded within 60 days 100% 100% Target: 90% Concluded within 6 months Concluded within 12 months 100% 100% Actual 80.0% Actual 89.4% Target: 90% Target: 75% Actual 78.4% Actual 33.4% Actual 2013: 40.6% Actual 2013: 77.3% Average processing time for rejected complaint cases in 2014: 39.6 days Actual 2013: 58.3% Actual 2013: 82.7% Average processing time for substantively investigated complaint cases in 2014: 5.1 months 1) See page 100, note 1, for an explanation of the term ‘substantively investigated case’.