39 Case No. 14/00029 A debt collection prompted a car owner to lodge a complaint: He had booked a car valuation on the internet, but had regretted and cancelled within two weeks which he considered his right. However, the company that sold the car valuation maintained that he should pay and wrote to him that they considered taking legal action. The media had mentioned the Danish Consumer Ombudsman in connection with internet-based car valuation companies. The car owner was not aware that there are two ombudsmen, and consequently the Parliamentary Ombudsman received his complaint about the car valuation by mistake. The Danish Parliamentary Ombudsman could not process the complaint, and he passed it on to the Danish Consumer Ombudsman. The Ombudsman cannot investigate complaints against private enterprises and private citizens.