Recommendation (A/HRC/4/33/Add.3) Steps taken in previous years Situation during visit (to be found in A/HRC/7/3/Add.2, Information received in the reporting (A/HRC/4/33/Add.3) A/HRC/10/44/Add.5 and A/HRC/16/52/Add.2) period against a member of the police handle complaints, which enabled the Prosecutor were made, the Department of General to monitor the situation in prisons; Public Prosecutions had to - The Prosecutor General created a registry for register it in an investigation complaints in the Attorney-General‘s Office; report and refer the person to a Prisoners can complain to the Ministry of forensic doctor. Interior‘s PSD through Legal Affairs prosecutors - Within the PSD a Complaints who are present all the time in seven prisons: and Human Rights Office Muwaqqar, Qafqafa, Swaqa, Jweideh men, received complaints against its Jweideh women, al-‗Aqaba and Birain. The personnel. prison-based prosecutors work closely with - A human rights directorate officials in the Complaints and Human Rights within the Ministry of Interior Office of the PSD, who visit the prisons every two was mandated to follow up on weeks and empty the sealed complaints boxes; general human rights issues - In February 2008 the NCHR was allowed to open and complaints. an office inside Swaqa prison to receive - The NCHR was tasked with complaints from prisoners on a weekly basis; addressing human rights issues However, the NCHR was not allowed access to through a monitoring Swaqa prison during disturbances which occurred mechanism and the in the prison in April 2008. The PSD has examination of complaints reportedly stopped cooperating with the NCHR related to government following its critical reporting of the April 2008 institutions. events. A/HRC/19/61/Add.3 151 Government: Under the Jordanian legislation, any person who alleges to be a victim of torture, may seek a judicial remedy and is entitled to request compensation in accordance with article 256 of the Civil Law. - The Office of Grievances and Human Rights in the PSD deals with complaints. Complaints are also received through reporting in person to the Office or submitting the complaint through official and unofficial correspondence. The complaints are then investigated, verified and followed up in an effective, immediate, comprehensive and impartial manner in order to reach a just conclusion.