Situation during visit (A/HRC/4/33/Add.3) Steps taken in previous years (to be found in A/HRC/7/3/Add.2, Information received in the reporting A/HRC/10/44/Add.5 and A/HRC/16/52/Add.2) period - Special monitoring and complaints office was set up in the Public Security Department and reports directly to the Director of Public Security. A key aim of the office is to verify that police procedures are correct and are implemented in a legal framework that is fair and just. The functions of the office can be summarized as follows: (a) Receiving complaints from the public about any violations or erroneous practices carried out by public security services personnel; (b) Coordinating with the relevant authorities in regard to these complaints; (c) Investigating complaints in accordance with due process norms and submitting the findings to the Director of Public Security; (d) Receiving reports submitted by complaints offices in police departments and taking the necessary action thereon; (e) Submitting report to the Director of Public Security setting out the complaints received, the action taken and appropriate recommendations; (f) Following up on complaints, resolving them and informing the parties concerned of the outcomes; (g) Producing regular publications for unit chiefs containing information on any wrong practices among their staff; these publications help to raise awareness and offer advice and guidance in line with the directives issued by the Director of Public Security. - Within correctional and rehabilitation centres, the Grievances Office or the public prosecutors are in charge of these complaints and of all legal procedures. Complaint boxes affiliated with this Office were placed in all correctional and rehabilitation centres. A/HRC/19/61/Add.3 152 Recommendation (A/HRC/4/33/Add.3)