Annual report 2011: Spain’s National Preventive Mechanism We observed that the call systems in the cells in Alcala de Guadaíra and Castellón de la Plana prisons and in Fontcalent psychiatric prison hospital (Alicante) were either nonexistent or in poor working order 121.  Although they have committed themselves to installing intercoms and call systems inside the cells so that inmates can communicate with the officers on duty (see Paragraph 336 of the Annual Report 2010), in our 2011 visits to Alcala de Guadaíra prison (Seville) Castellón de la Plana prison and the psychiatric prison hospital at Fontcalent (Alicante) we found call systems and intercoms to be deficient or non-existent, which meant that communication could not be assured. In Alcala de Guadaíra, although there were intercoms in the cells, they were found not to be working properly. This was corroborated by the inmates interviewed (“You really need to have bells”; “the bell in the cell doesn’t work”; “the intercom in the cell for calling if you don’t feel well doesn’t work. Something could happen to you in the time it takes for them to come, because your own cellmates have to knock at the door for help”). At Castellón de la Plana these systems are only fitted in the women’s module and in the infirmary. At Fontcalent, intercoms are only fitted in Modules I and III of the men’s prison, in the infirmary and in the two upper floors of the acute care department, while the women’s module has a system with bells. In the latter, various testimonies from inmates and officers, reported that the intercoms do not always work properly. Some inmates say officers do not always answer their calls, especially at night, or if they do, they take a long time to respond. Given that is technically possible and would involve no additional cost to the centre, it would be advisable to record the conversations between inmates and officers, since complaints have been received about failure to respond to calls for help. Intercom in Barcelona Photo 50 men’s prison Continued breaches have been observed with regard to the provision of information to inmates on arrival regarding rights and duties 144  122.  We observed a number of discrepancies with regard to the information furnished to inmates on their rights and duties when they first entered the facility. At the inspection visit of the Seville Incarcerated Mothers’ Unit, this information was found to be available only in Spanish, with no translation into other languages. At Castellón de la Plana, questionnaires were handed out to a large   THE OMBUDSMAN OF SPAIN