4.2 The consequences 4.2.1 Overall data Type of letters sent Type of action taken Total 2017 Percentage 2017 Percentage 2016 Referral of case to the authority by letter 706 24.56% 26.94% Number of on-site verification reports sent 3 0.10% 0.21% 709 24.66% 27.15% Request for details 963 33.50% 32.11% Information 898 31.23% 29.35% Other (consideration for visit, passed on for reasons of competence55, etc.) 232 8.07% 6.69% Lack of competence 73 2.54% 4.71% Sub-total 2,166 75.34% 72.85% TOTAL 2,875 100% 100% Verifications (Article 6-1 of the Act of 30 October 2007) Sub-total Responses given to letters not having given rise to the immediate opening of an inquiry As part of the verifications undertaken, the CGLPL sent the following letters between 1 January and 31 December 2017: - 709 letters to the authorities concerned (as compared to 761 in 2016); - 625 letters to persons having referred cases, informing them of the verifications conducted (630 in 2016); - 478 letters to authorities to which the cases were referred, informing them of actions taken in order to follow-up on the verifications (546 in 2016); - 368 letters to persons having referred cases, informing them of actions taken in order to follow-up on the verifications (427 in 2016); - 445 reminder letters (436 in 2016); - 302 letters to persons having referred cases, informing them of reminders issued (256 in 2016). The CGLPL thus sent 5,093 letters between January and December 2017 (as compared to 5,120 in 2016), i.e. an average of 424 letters per month (as compared to 427 in 2016). Time required for responses (letters sent between January and November 2017) As at 30 November 2017, the CGLPL had replied to 582 letters of referral addressed to it during 2016 (i.e. 14.68% of its replies) and to 3,383 letters that arrived in 2017 (i.e. 85.32% of its replies). As at 30 November 2016, the CGLPL had replied to 398 letters of referral addressed to it during 2015 (i.e. 12.91% of its replies) and to 2,685 letters that arrived in 2016 (i.e. 87.09% of its replies). 55 Including 51 to the Defender of Rights and 2 to other authorities. 123