was calculated on an hourly basis which did not correspond to the number of hours indicated on the job description. Given that the prisoners selected for general service struggle to make sense of their payslips and understand how their wages are calculated, the Chief Inspector recommended, as part of its prevention mission, rewriting the documents so that they could be understood by the prisoners concerned. In response, the institution said that it had circulated a memo for the attention of prisoners informing them that their remuneration was based upon an hourly rate, pursuant to the applicable regulations, and that the contractual documents and job descriptions for the general service had been updated. 1.8 The working hours of general service assistants During discussions held with the management of one prison on prisoners' access to work and the procedures for providing information on the work contractual documents, the Chief Inspector found that several prisoners selected for general service worked every day of the week. In its opinion of 22 December 2016 on work and vocational training in penal institutions, the CGLPL points out that "inspectors often observe that the majority of general service assistants do not get a day off in the week, and therefore work every day. The CGLPL is strongly against such practice. Introducing a so-called "versatile" assistant position to cover the absences of other general service assistants (particularly during their weekly days off), or a rotation system, would be a way of enabling everyone to get at least one day off a week. The Chief Inspector has therefore recommended to the institution's director that prisoners selected for general service are granted at least one day off a week. The director replied that discussions would promptly be held with the labour manager, personal accounts administration and staff to enable prisoners selected to work as a general service floor assistant to be granted at least one day off a week, either via the introduction of versatile positions, or the setup of a rotation system. The Chief Inspector was interested to note the organisation of these joint discussions and wished to know how they were progressing and what measures were decided on. 2. Nationwide concerns identified by referrals In 2017, the Chief Inspector contacted the Ministers of Justice and the Interior on four occasions to draw their attention to nationwide issues. It referred 17 general concerns to the prison administration department. It also pushed on with the discussions initiated in previous years with the authorities. Some of these referrals have been mentioned in previous annual reports and are part of longstanding discussions with the competent authorities - sometimes with no significant progress having been made, for either the CGLPL's views are not taken into account, or it is still waiting for a response that is proving a long time coming: referral on the progress of provisions concerning access to computers in detention31, on renewals of residence permits for detained foreign nationals32, on 31 32 See CGLPL Annual Report for 2016, p. 77. See CGLPL Annual Reports for 2015, p. 69 and 2016, p. 93. 81