2. PENITENTIARY INSTITUTIONS 2.1. Access to Legal Remedies 2.1.1. Persons deprived of liberty shall have a fully-fledged possibility to send applications and complaints to the PI warden or any other competent authority. 2.1.2. To safeguard the effective exercise of the right to complain, persons deprived of liberty shall be provided with the relevant objects necessary for writing a complaint, which shall be freely accessible to them in special places. 2.1.3. As a means of exercising the right to lodge a complaint in confidential conditions, persons deprived of liberty shall be given the possibility of lodging a written complaint at any time and leaving the complaint in small boxes designated for complaints, which shall be placed in areas that are accessible to persons deprived of liberty. 2.1.4. As a means of exercising the said right to lodge a complaint, the mechanism for filing complaints and applications shall be organized in such a manner as not to obligate persons deprived of liberty to personally pass the envelope to the institution’s administration. 2.1.5. Persons deprived of liberty shall have the possibility of lodging a complaint not only in confidential conditions, but also without censorship. 2.1.6. The correctional institution administration shall ensure the external examination of a letter to be performed without becoming familiar with the content of the correspondence, and only for preventing the transfer of prohibited objects or materials. 2.1.7. Upon admission to a PI, persons deprived of liberty shall be informed, in a language that they understand, about their rights and obligations, including the complaint procedures. 2.1.8. Complaints and other documents sent from a PI by a pretrial detainee or a person deprived of liberty to the Human 17