detention facilities", "Development of tools to monitor the forced return", "Prevention of torture and Other Cruel, inhuman or degrading treatment or punishment." At the beginning of December 2014 experts of the NPM passed the first stage of training of observers of forced return within the project "Monitoring of forced return". The training included: introduction to the principles of forced return and the implementation of the Directive on forced return; management of forced return; the role of FRONTEX in joint operations; a visit to the training centre of the Austrian Special Forces Cobra (Einsatzkommando Cobra) and monitoring the implementation of aids and techniques for the use of force in incidents; phases of forced return and the role of the escort team; human rights that must be observed in forced return; the role and powers of the observers in forced return; visit to the transit centre at the airport in Vienna and monitoring of a stage of forced return; contents and standards to be applied in drawing up the report; review and resolution of training cases by the participants. Along with participation in international fora the experts of the NPM participated in numerous meetings, round tables and conferences at the national level, organized by government authorities and non-governmental organizations concerning the issues of: juvenile justice and correctional and educational institutions; detention facilities; persons seeking international protection and migrants, and other topics directly related to the activity of the NPM. IV. GENERAL STATISTICAL INFORMATION 1. Complaints and signals received and considered in 2014 For the period 1st January - 31st December 2014, the complaints related to the activities of the NPM are 87. Inspections on 68 complaints have been completed, and the signals thereon are related to the following: 1. Violations by the administration of the penitentiary system - 50 complaints; 2. Violations in police detention and / or facilities for 24-hour detention - 9 complaints; 3. Violations of institutions for children - 1 complaint; 4. Violations of the administrations of psychiatric hospitals - 6 complaints; 5. Violations of homes for accommodation of foreigners - 2 complaints. Quite common are signals associated with: - Living conditions in the prisons, remand centres, places for accommodation of foreigners and persons seeking protection, social and medico-social institutions. A large group of inmates in prisons submit complaints about overcrowding, lack of employment and the inability of the prison administration to provide meaningful activities of most of the PDL; - Inflated prices of products sold in prison canteens as well as the telephone calls charges. As ombudsman, acting as NPM I have to emphasize that such additional factors aggravating the serving the sentence are completely unacceptable. It is unacceptable for such treatment of PDL in a democratic society, proclaimed as its core values of the rule of law. - Access to specialized medical care and provision of medical care with lower standard and low quality. The main problems are related to the access to medical and dental care in penitentiary establishments (PE), as well as the inadequate treatment of diagnosed diseases - acute or chronic. Frequent violations of health rights in the penitentiary system is the lack of specific diet for people with chronic diseases that require such. As legitimate complaints can be identified also those related to the low 9