NATIONAL PREVENTIVE MECHANISM AGAINST TORTURE AND ILL-TREATMENT 2019 to participate in community activities and attend art or sport events, allowing thus cooperation with schools in combination with in-prison activities. Inmate communication with their families was a serious problem, especially for third-country minors, as telephone cards were not sufficient and only one out of three telephone devices functioned. Many detainees found the Skype option of little use as their families lacked not only internet access but also the necessary certificates in order to allow that type of communication (namely family status certificates from the country of origin). Legal counseling regarding their rights was also evidently absent. During the inspection, the NPM team observed that staff-prisoner relationships and inmate relationships were extremely tense. This was evident in the interviews with the staff, the prison director and the detainees but was also depicted in the recent disciplinary records. Some detainees said certain guards were responsible for incidents of physical violence, threats, indecent expressions, hate speech and retaliation. This explained the re-opening of the solitary confinement area that went against the directive of the competent Ministry and the good practice of the administration until recently. 34