0442541_CORRPocketBook11Add3.qxp 14.09.2005 13:47 Page 12 Prisoners shall be kept informed of important items of news.88 VIII. Complaints and Inspection Procedures Anyone whose rights and freedoms have been violated has the right to an effective remedy, determined by a competent court.89 Every prisoner shall have the right to make a complaint regarding his or her treatment and, unless the complaint is evidently frivolous, to have it dealt with promptly and, if requested, confidentially. If necessary, the complaint may be lodged on behalf of the prisoner by his or her legal representative or family.90 Every prisoner on admission shall be provided with written information on regulations and on complaints and disciplinary procedures in a language which he or she understands. If necessary, these rules should be explained orally.91 If a complaint is rejected or not responded to in a timely manner, the complainant shall be entitled to bring it before a judicial or other authority.92 States shall ensure a prompt and impartial investigation whenever there are reasonable grounds to believe that an act of torture or ill-treatment has been committed.93 12