MANAGEMENT This chapter provides an overview of the efforts of UN Human Rights to ensure its decision-making, planning, management and evaluation processes operate at the highest possible standard. It includes highlights of results achieved under UN Human Rights’ nine Organizational Effectiveness Action Plans (OEAPs). Decision-making and accountability framework UN CONTEXT AND MANDATE Mandated by General Assembly resolution 48/141, UN Human Rights is a department of the United Nations Secretariat. It does not have its own executive board but it is directly accountable to the Secretary-General and the General Assembly. The mandate of UN Human Rights is derived from General Assembly resolution 48/141, the Charter of the United Nations, the Universal Declaration of Human Rights and subsequent human rights instruments, the Vienna Declaration and Programme of Action of the 1993 World Conference on Human Rights and the 2005 World Summit Outcome Document. The mandate includes preventing human rights violations, securing respect for all human rights, promoting international cooperation to protect human rights, coordinating related activities throughout the United Nations and strengthening and streamlining the United Nations system in the field of human rights. In addition to its mandated responsibilities, the Office leads efforts to integrate a human rights approach into all work that is carried out by the United Nations agencies. 62 UN HUMAN RIGHTS REPORT 2019 The High Commissioner for Human Rights is the principal human rights official of the United Nations who is appointed by the General Assembly for a fixed term of four years, with the possibility of one renewal for a second term. UN Human Rights is led by the High Commissioner for Human Rights, with the support of the Deputy High Commissioner and the Assistant Secretary-General for Human Rights, who heads the New York Office. In December 2019, the Secretary-General announced the appointment of Ms. Nada Al-Nashif, of Jordan, as Deputy High Commissioner for Human Rights and of Ms. Ilze Brands Kehris, of Latvia, as Assistant Secretary-General for Human Rights and Head of the New York Office. INTERNAL TO THE OFFICE Office-wide decision-making takes place through the Senior Management Team (SMT), which is chaired by the High Commissioner, and the Programme and Budget Review Board (PBRB), which is chaired by the Deputy High Commissioner. These two bodies meet regularly to make recommendations to the High Commissioner on policies, operating procedures and programme and resource allocations. The Policy Advisory Group (PAG), which is chaired by the Deputy High Commissioner, is an additional forum for senior managers to exchange views and recommend issues of a policy/programme or financial nature