MANAGEMENT Resource Mobilization Investment in and support for UN Human Rights has expanded and donors are expressing confidence in the value delivered by these investments. • Total voluntary contributions amounted to US$179 million, a decrease of 4.3 per cent compared to 2018. It should be noted, however, that 2018 was an exceptional year, which saw the highest amount ever received by the Office (US$187.1 million) with a 31 per cent increase over 2017. A total of 85 funding agreements were signed with donors in 2019. • While grants were secured from the MacArthur Foundation and the Open Society Foundations in 2019, UN Human Rights developed a road map during the last quarter of 2019 to more proactively reach out to private foundations in 2020. A series of events will be organized throughout the year with the aim of paving the way for the creation of new platforms for their engagement with UN Human Rights. On 1 October, the Office signed a MoU with a funding component with two Qatari non-profit NGOs, namely, Silatech and Education Above All. The purpose of this MoU is to promote and protect the rights of young people, realize the 2030 Agenda for Sustainable Development relating to youth and implement the United Nations Youth Strategy. • UN Human Rights prepared a position paper on the office-wide approach to JPO management and made specific recommendations on aligning JPO management with the OMP and its annual planning and monitoring processes. The paper was considered and endorsed by the PBRB at its December session for implementation starting at the 2020 Mid-Year Review point. • The Case for Support, produced in 2019, was printed in early 2020. It will be available at several UN Human Rights events with the aim of proactively reaching out to private and corporate foundations and paving the way for the creation of new platforms for their engagement with UN Human Rights. finalized and adopted by both offices in 2019 is being implemented. • The Office in Guatemala increased its programming and fundraising capacities with the creation of a Programme Management Unit, in September. This Unit will closely coordinate with the teams working on administration, human resources and monitoring and evaluation to reach out to donors to inform their programmes and ensure that they include human rights priorities. Similarly, the Office in Cambodia enhanced its resource mobilization and programme management capacities by establishing an international post of External Relations and Planning Officer. • An agreement with the customer relationship management platform, Salesforce, was signed in April and UN Human Rights was able to purchase its first licenses in May. In June, UN Human Rights began working with a consultant to adapt the system to its donor relations needs and the first modules were developed and tested. In addition, the consultant facilitated three trainings for the staff members of the Donor Relations Section to explain the main features of the system. UN Human Rights will begin using the system in 2020. • In May, UN Human Rights deployed a P4 Human Rights Officer to work within the Financing for Peace Section of the Peacebuilding Support Office (PBSO) with a view to mobilizing more resources for UN Human Rights projects from the Peacebuilding Fund. Initial indications show that the deployment is improving the institutional links between UN Human Rights and the PBSO, resulting in more quality submissions from UN Human Rights. A joint UN Human Rights-PBSO workplan that was UN HUMAN RIGHTS REPORT 2019 77