Institution Building non-majority languages, and setting up a multi-ethnic children’s choir. Singing in the languages of all communities, the choir was directed by conductors from the majority and non-majority populations. Moreover, the public broadcaster aired a project focusing on consequences of violent conflicts in the region. Apart from its work with the public broadcaster, the OSCE assisted various media outlets. Some of the best practices from this work are illustrated below. Reciprocal journalists visits As part of its media assistance, the OSCE sought to build the capacity of journalists from two societies, including through exchange visits. Addressing issues of common interest to the wider region, the events provided a forum for dialogue among media professionals and a platform for problem solving, building confidence, and increasing dialogue among the region’s societies. Journalists from both societies first attended a seminar in one city and then, a year later, in the other. On both occasions, the participants also visited media outlets, and met with government officials and leading representatives of international and local NGOs. For many participants, it was the first time they visited one or the other city and were able to observe the various similarities and challenges of daily life. Participants appreciated the opportunity to liaise and exchange ideas, to be able to share common interests, to make contacts, and to discuss regional co-operation opportunities beyond political obstacles. They also discussed common problems they faced in their professions, in particular 32