 Visits to detention centres or prison establishments by probation staff are also postponed and replaced as much as possible with remote means of communication in many countries;  When multi-agency or multi-disciplinary teams are involved, guidance is provided in some countries on how to share tasks and how to conduct remote and home visits where more than one agency is involved;  When Probation offices are closed local authorities and other stakeholders are informed and a sign is placed on the door providing a duty telephone number for emergency contact;  Sentence plans are adapted so that activities which can be done from home are included. Treatment programmes which require attending group sessions are suspended and individual programmes which can be carried out via electronic means from home are maintained. Phone and video calls are used for all types of contacts, supervision or consultations;  Higher risk offenders are identified and prioritised for supervision and intervention/treatment purposes, especially those with history of domestic violence;  In most countries community service has been stopped or postponed. When community service work is not maintained, the enforcement of the sentence is suspended until further notice or is considered as expired with a limited content of interventions for low risk offenders;  In countries/jurisdictions where community service is maintained health safety measures are implemented: - Follow the social distancing guidelines of keeping a distance of 1.5 meters from each other; - Staff wears masks and gloves when in contact with clients to avoid contamination going both directions; - Follow the key principles and recommendations contained in the European Probation Rules (2010), Article 50. Health and safety precautions shall adequately protect offenders assigned to community service and shall be no less rigorous than those applied to other workers;  Regarding programmes related to dealing with low risk substance abuse, including driving related offences, some probation services were given guidance to end the execution of the sentence instead of its interruption;  Probation service website news and social media are being maintained and updated regularly to provide information and guidance;  Communication among probation staff as well as with other stakeholders and partners (like courts, police, prosecution, prison service, healthcare service, municipalities) is done remotely by phone, mail or videoconferencing;  In some countries the probation staff is separated into two teams each of which works for 14 consecutive days followed by a mandatory confinement of 14 days at home in order to counter as much as possible the spread of the virus. In other countries staff works from home and once a week goes to the office to avoid contacting colleagues as much as possible; 5

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