Processing of complaints of ill-treatment by the Ombudsman Action was taken ex officio for the death in February 2014 of an inmate in the hands of another at the Psychiatric Centre of Ciempozuelos (Madrid), both of the same unit. In addition to taking action ex officio to know the circumstances of the case and the record of the persons involved, the NPM visited the centre on 10 and 11 March 2014, as may be observed in this report. The Ombudsman’s Office exchanged information with the Directorate General for Social Services of Madrid Autonomous Community, which provided the relevant reports on the measures adopted and the conduct programs applied. In addition, in view of a complaint relating to an inmate of the Assisted Residence for Senior Citizens of Castile and Leon (Segovia) who had suffered purported illtreatment, the Ombudsman, in addition to taking the appropriate action to clarify the facts, sent a reminder to the Family and Equal Opportunities Department of Castile and Leon Autonomous Community of the legal duty to complete the injuries report systematically and notify it immediately to the court authority. Action was also taken with the Social Affairs Department of Madrid Autonomous Community for the death of two senior citizens at a home in Las Rozas, due to a fire occurred in the room, for reasons, in principle, attributable to the victims. Since the case is being investigated by the courts, action has been suspended until the result of the court proceeding is known and the measures that may be ordered have been adopted. Lastly, as regards minors, the actions relating to the Social Policy Department of Navarre Foral Community, commenced after the death of a minor at the Observation and Sheltering Centre of Pamplona, have been continued. It has been verified that an Inter-institutional Coordination Committee for Prevention and Attention to Suicide Conduct has been created and that it submitted in August 2014 a protocol for prevention and action in the case of suicide conduct. 131