Ex-post control The AOB also found that access to medical care was insufficient. Asylum-seekers were not allowed to call a taxi for patient transport or emergency medical services and were forced to obtain the manager’s approval first, which was rejected at least once. No physicians visited Saualm. Even adult residents were not allowed to access their medication because these were held and administered by the manager or security personnel. Land fails to meet its monitoring role Those responsible at the level of the Land Carinthia were largely aware of these courses of action and tacitly tolerated them for a year without demanding improvements. It is likely that the regional contacts appointed by the Land Carinthia were insufficiently qualified for their tasks. They were clearly unable to cope with fully documenting deficits. Whenever they reported deficits, the Land in many cases either failed to respond at all or did not respond appropriately. There was no complaint management, which forms the basis for compliance with legally prescribed monitoring of institutions and facilities. The AOB also identified severe shortcomings at the second refugee accommodation in Carinthia for which complaints were received. The same applies to several such properties in Burgenland. Asylum-seekers were at times housed in inhumane conditions, subject to human rights violations and an objective health risk. Many accommodation managers failed to provide integration measures in spite of their legal obligation to this effect. Those responsible at the Burgenland administration were aware of these deficits and tacitly tolerated them for years. In spite of repeated criticisms by the AOB, asylum-seekers were still dismissed from basic care without notification. Based on these results, the AOB’s members unanimously agreed on 22 March and on 1 July 2013 that Carinthia and Burgenland are sites of human rights violations and deficits in respect of basic care. Not only were the regional basic care acts, the basic care agreement and EU law violated, but also human rights obligations such as the right to health and food and the prohibition of inhumane or degrading treatment according to Article 3 of the European Convention on Human Rights. AOB demands compliance with human rights standards The AOB urgently recommended that the regional government of the Land ensure appropriate provisioning for asylum-seekers in keeping with human rights standards. Psychological care and integration measures must be provided, and individuals from outside the accommodation must not be generally prohibited access. In addition, all asylum-seekers accommodated in basic care must be given self-determined access to medical care and good connections to the public transport network. Their security must be ensured as well as possible. It must be ensured that complaints from asylum-seekers are also pursued, and deficits must be rectified immediately. The AOB recommended that the Federal Ministry of the Interior makes sure that all Laender meet their tasks according to the basic care convention, Article 15a of the Federal Constitutional Act and ensure care of asylum-seekers in humane accommodation in keeping with national and international standards. 38