Overview Preventive Monitoring 2013 Visits to institutions and facilities Observations of orders and coercive measures Vienna 131 33 Burgenland 22 1 Lower Austria 99 2 Upper Austria 52 3 Salzburg 20 8 Carinthia 27 0 Styria 50 1 Vorarlberg 15 0 Tyrol 49 17 TOTAL 465 65 (of which unannounced) (449) (40) 2.3.2 Monitoring of public administration Complaints up by 23 % A total of 19,249 people approached the AOB with their concerns last year. This means that the AOB received an average of 77 complaints per working day. The number of complaints went up by 23 % compared to last year. In 8,003 cases (approx. 42 %) the AOB initiated formal investigative proceedings. In 7,194 additional complaints, there was insufficient evidence of maladministration and the AOB provided information about the legal situation and additional advice to the citizens. A total of 4,052 concerns did not relate to the AOB‘s mandate. In these cases, the AOB also provided information and advice about other advisory services. Key Figures 2013 2012 15,197 11,748 8,003 7,048 Federal administration 5,110 4,529 Regional/municipal administration 2,893 2,519 7,194 4,700 4,052 3,901 19,249 15,649 Complaints regarding administration Investigative proceedings Handled without investigative proceedings Complaints outside AOB mandate TOTAL number of handled complaints 12