Correctional institutions Internet telephony in Graz-Karlau correctional institution in April 2017 and in Garsten and Stein correction institutions respectively in October 2017. The test phase was extended several times due to unforeseen technical problems. In May 2019 the ministry communicated that the devices in use were to be transferred to a new, more reasonable software and the project is continuing. As a consequence of this change, it is not foreseeable when an evaluation of Internet telephony and a roll-out of the same to other correctional institutions will take place. The NPM anticipates that, in view of the long pilot phase in particular, there will be nationwide Internet telephony as soon as possible. Legislative amendment foreseeable XX On the positive side, “holding telephone calls via video telephony in accordance with the technical conditions available in the institution” will save money in the future. A legislative draft contains a regulation regarding this matter, with which to amend the Penitentiary System Act (Strafvollzugsgesetz) and the Probation Assistance Act (Bewährungshilfegesetz). The amendment was submitted for assessment in late autumn 2019.  The introduction of Internet telephony shall be expedited in all correctional institutions. 2.5.10 Access to information 2.5.10.1 Video interpreting System has proved successful In previous years, the reports also addressed the special challenge of the diversity of languages and the successful pilot project of “Video interpreting in correctional institutions” (see NPM Report 2015, pp. 97 et seq.; NPM Report 2016, p. 124 et seq.; NPM Report 2017, p. 134 et seq.). The NPM emphasised that the communication of, in particular, medical information and health care shall not fail because of language barriers, and requested the installation of a video interpreting system. Likewise, qualified interpreters shall be engaged in administrative penalty proceedings in order to avoid any dependent relationships with fellow detainees who translate. Extension to specialist areas Fortunately, these recommendations by the NPM were followed without exception. Since April 2017, there is at least one video interpreting system in each Austrian correctional institution for the medical area. The system was rolled out to other specialist areas in the care field (e.g. psychological service, social work service) and to the administrative penalty unit in April 2018. The NPM also recommended documenting the use of video interpreters in the Integrated Prison Administration system. This recommendation was also 143