Correctional institutions followed and every time video interpreters are used, is now recorded in the Integrated Prison Administration system. Detention practice does not always keep pace with the ministerial directives. On numerous occasions in recent years, the available device was not or inadequately used. Fellow detainees are still called on to translate instead of professional interpreters. Reticence prevails This came to light most recently on a visit to Graz-Jakomini correctional institution in spring 2019, where the NPM observed, that the video interpreting system was used just once in March in the infirmary of the correctional institution. Graz-Jakomini correctional institution The protection of privacy anchored in constitutional law requires that other inmates cannot be privy to confidential medical data in sensitive areas such as at doctor’s appointments. Even if other inmates are deployed on the initiative of detainees themselves, only sworn interpreters shall be engaged for the translation of sensitive medical questions or results. It must also be ensured that medical information is correctly communicated to the affected person. Non-professional not allowed at medical appointments The NPM reiterates that the video interpreting system available nationwide should be used. Detainees shall not be consulted for translation services. The medical staff shall be referred to the video interpreting system. Translations by other detainees shall not be permitted. The NPM also recommends the possibility of deploying video interpreting – perhaps with mobile devices – in the access area and in the departments (“locked zone”). The Federal Ministry of Constitutional Affairs, Reforms, Deregulation and Justice states in this regard that, due to the current technical conditions and the network infrastructure, the implementation of a mobile video interpreting solution is not feasible. The all-in-one devices currently in use can be moved inside the correctional institution in any case; all that is needed to use them is a power and network connection. Faster availability of the devices To date, the NPM has not been able to determine whether the monitors are transported to different departments inside the correctional institution or whether the devices are used in the access area or in the departments when there are language barriers. It therefore recommended informing all of the prison guards that the all-in-one video interpreting devices can also be used in the departments and during admission if required. The relevant detailed procedure shall be defined: a contact person shall be designated who is trained in the use of the device and is responsible to transporting the same etc. The NPM will ascertain on its monitoring visits whether the devices can actually be moved easily and are used in the event of language barriers in the access area and in the locked zone of the prison guards. 144