38 criminal sanctions The position of foreign national prisoners • The prison was known to be a pilot institution for digital applications and the prisoners had, for example, the opportunity to make Skype calls. However, some of the foreign national prisoners were not aware of this possibility, nor do they have any other means of communicating with their families abroad. Based on the observations made during the visit, it appeared that some of the foreign national prisoners had not been adequately informed about the practices in the institution. The Deputy-Ombudsman stressed that the right of foreign national prisoners to information should be respected in prison, including through interpreting services if necessary. Follow-up: The prison responded that all foreign national prisoners would be informed in the future about the possibility to make phone calls abroad, including via Skype. The prison will increase the use of interpretation services in the introduction of prison rules and practices. • In another prison, it seemed that some of the foreign national prisoners had not received proper induction into the practices of the ward, which was partly due to a lack of interpreters in the induction situations. The Deputy-Ombudsman recommended that the prison review the induction practices for foreign national prisoners and create routines to ensure that all prisoners receive sufficient induction. Separating remand prisoners from other prisoners • A remand prisoner unit had been established at the prison in spring 2017 with capacity for 8–10 remand prisoners. However, the actual number of remand prisoners ranged between 15 and 45 at any given time. Remand prisoners may, in certain circumstances, be placed in the same unit as convicted prisoners, provided that the conditions prescribed by law are fulfilled. It appeared that, even after the new unit was opened, the principle of arranging separate accommodation for remand prisoners was challenging to comply with. The Deputy-Ombudsman stated that separating remand prisoners from other prisoners is a principle clearly prescribed by national legislation and international recommendations. It is integrally linked to the principle of the presumption of innocence. The Deputy-Ombudsman stressed that the law must be complied with in all operations, including these. The problem cannot be resolved by the prison alone, however, and collaboration with the Region Centre and Assessment Centre of the Criminal Sanctions Region, as well as the Central Administration Unit of the Criminal Sanctions Agency, will be necessary.