anonymity of the telephone encourages such behaviour (the Contrôleur général has collected many testimonies thereof) although it is true that prison telephones are in general little accessible, except when their management has been entrusted to a private partner: the situation is then quickly sorted out. Do inaccessible telephones and a contemptuous tone come within th e prerogatives of the State? Family life units (UVF / unités de vie familiale) and family visiting rooms (visiting rooms equipped for single families, in general with children) are still too few in number, and use thereof is sometimes too restrictive. In 2012, the Contrôleur général thus ascertained that the director of one institution, before granting the use of a family life unit (UVF), systematically requested an opinion from the State Prosecutor’s Office and from the judge responsible for the terms and conditions of sentences; such consultations are not provided for in any text. Elsewhere, provision is made for social inquiry reports before the granting of UVF requests: it is very difficult to see what purpose such measures might serve 134; they should be brought to an end. Provisions for disabled people often leave a great deal to be desired. Alongside particularly satisfactory cells (such as in the prison of Saint-Maur), how many others are too small or poorly designed? A report was completed in 2012 on a recent institution in which a small step has been left at the cell entrances, as in many others, which has caused falls for prisoners in wheelchairs. In another, the safety rails are not positioned in a useful manner. In a third, there is neither alarm nor intercom. In a fourth, these facilities are inaccessible to persons in wheelchairs. Erroneous designs of this kind are found in all institutions: the fact of anomalies being very difficult to correct is peculiar to the institutions inspected. For this reason it is requested that precise standards that correspond to needs should be enacted for prison cells intended for persons suffering from disabilities. In addition, medical treatment facilities (UCSA and SMPR) are often too cramped, and scarcely adapted to the realities of treatment. While there are successes in certain institutions, there are too many problems attributable to site organisation. It has already been noted here that, the location of UCSAs above ground level in all recent institutions was not a satisfactory choice, above all when combined with the impossibility of using the goods lift. In other institutions, lack of space compromises not only the work of treatment but also its confidentiality: in one institution conversations can be heard from one room to the next; in another, a prison officer’s post is located… inside the treatment room itself. Such confidentiality is also harmed when no mail box is available for individual letters to medical personnel which are, for this reason, frequently read135. Moreover, in this same regard, the reader is referred to the details set out above concerning the heavy presence of staff during removals from prison for hospital treatment as well as accessible and open medical records. The rooms allocated for religious services are used for other activities in many institutions. As mentioned in the assessment concerning religion in places of deprivation of liberty 136, one room in every institution should be entirely devoted to religious activity in order to ensure that each person is able to freely exercise their religion. 2.4.3.3 Difficulties of daily life 134 Family relations are verified beforehand, within the framework of the granting of visiting permits. See the assessment concerning prisoners’ exercise of their right to correspondence, published by the contrôle général in the Journal officiel of 28th October 2009. 136 th Journal officiel of 17 April 2011; see in particular part § 8. 135 61