statistics investigated, 75 per cent should be concluded within six months and 90 per cent must be concluded within 12 months. These targets were not entirely met in 2012: 81.2 per cent of rejected complaint cases were concluded within two months (calculated as 60 days) – the target was 90 per cent. 69.0 per cent of substantively investigated complaint cases were concluded within six months (calculated as 182 days) as against a target of 75 per cent, and 87.7 per cent of substantively investigated complaint cases were concluded within 12 months – here the target was 90 per cent. The Ombudsman’s targets for processing times for complaint cases Rejected cases concluded within 2 months 90.0% Substantively investigated cases concluded within 6 months 75.0% Substantively investigated cases concluded within 12 months 81.2% 69.0% 90.0% 87.7% Target Result Target Result Target Result As at 1 June 2013, 236 concrete cases had not been concluded within five months of being opened. 179 of them were awaiting the Ombudsman’s procedure. I declared myself disqualified in 22 complaint cases in 2012. This relatively high figure is connected with my background as Director of Public Prosecutions. The Legal Affairs Committee of the Danish Parliament assigned these cases to Mr Henrik Bloch Andersen, High Court Judge. The Ombudsman’s office provided secretariat assistance in connection with the processing of these cases. The Faroese Lagting did not ask me to act as ad hoc Ombudsman in any cases in 2012, whereas the Inatsisartut (the Parliament of Greenland) asked me to act as ad hoc Ombudsman for the Ombudsman for Inatsisartut in two cases. I had to declare myself disqualified in one of these cases, however. A total of 32,160 documents (letters to and from the office etc.) were registered in the electronic system of the office in the calendar year 2012. The correspon­ ding figure for 2011 was 30,305 documents. 77