The Ministry did not respond to the recommendation. In its response to the preliminary report, the retirement home explained that residents of secure departments and their family members receive all information regarding the representative of human rights in the field of mental health, both verbally at the time of admittance and in the form of brochures and posters in the department. The employees inform the residents of their rights, of how the representative works, their contact details and how to contact them. The retirement home has not yet organised a personal introduction by the representative, but will consider this possibility, because of the reasons provided by the NPM in its report. 54 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2017 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT