POLICE-RELATED ACTIVITIES OF FIELD OPERATIONS SOUTH-EASTERN EUROPE on how to extract security and safety related data from the data sources. Participants also searched for patterns and relationships within the data to enable service providers to deliver an integrated content, enhance communication, and share confirmed statistical data with beneficiaries and society at large. From 13 to 17 May, to support the KP Training Division in developing its capacities to introduce distance learning, the Mission delivered a specialized training course to 20 police trainers on using micro learning for facilitating e-learning. The course provided participants with specialised skills in using micro learning to deliver specific learning content in small and short intervals, equipping them with critical insight that will pave the way for delivering quick and short learning materials on specialized topics. From 20 to 24 May, following the training course on e-learning mentioned above, the Mission delivered an advanced training programme to 12 police trainers on Moodle software “Creating Mobile eLearning and Using Photoshop”11. The course provided trainers with the opportunity to acquire specialised skills on using Moodle 3.4 software, required to create mobile e-learning on specialized topics. The programme also covered instructions on adding course resources, assessments, and quizzes, mastering the Photoshop user interface, and performing selective adjustments, repairing images, creating animated graphics, and setting up and customizing courses. On 21 June, the Mission organized a media training course for officers in the Kosovo Correctional Service (KCS) and Albanian Correction Service in the framework of their firstline supervision training at the KAPS. On 3 October, the same course was provided to the officers of the KCS and AEM. During the course, issues related to the role of media in covering the security sector performance were highlighted, with a focus on the correction service. With the aim of strengthening the ability of participants to communicate effectively with journalists and introduce them to the way media operates, participants also acquired knowledge on the operational framework of the media, the respective legislation, while learning how to convey messages to the media. public safety agencies. The event brought together general directors and chief executive officers of all public safety agencies, alongside former general directors of KAPS and international partners from ICITAP, which contributed during different transition phases of this institution. From 10 to 13 September, aimed at supporting the functionalization and standardization of the USRS, which will contribute to advance the nature of information flow and production of reliable statistics by the MoIA, the Mission organized a study visit for three senior managers of the MoIA to Stockholm. During the visit, participants learned about the work of the Swedish National Council for Crime Prevention, which is responsible for official criminal statistics. During the trip, participants learned more about the legal framework and agreements that enable the Council to generate data and develop new sources of knowledge for the security sector and government. From 13 to 15 November, the Mission organized a training course on digital communications for 24 communication officers in the MoIA, KP, KAPS, KAF, AEM, PIK, and Association of Women in Kosovo Police (AWKP). During the course, participants were introduced to aspects of digital communication, learning more about defining audiences, writing for digital media, online design essentials and tools, planning digital communication, and crisis communications. The gained knowledge was also practiced through a series of specific on-job scenarios, such as drafting short social media posts, as part of a strategic approach to developing a digital communication plan. On 5 August, at an event organized to mark the KAPS 20th anniversary, the Mission received a special recognition for its support to this institution. Since its establishment, KAPS has evolved as an accredited national and international institution, responsible for training and education of all From 25 to 28 November, in co-operation with the KAPS and other security and safety agencies, the Mission organized a seminar for the KP, PIK, Customs, Kosovo Correctional Service, Kosovo Probation Service, and AEM aimed at evaluating the implementation of the 2019 Annual Training Plan, as well as in drafting the 2020 Training Plan. During the event, the WG, which consisted of 30 senior representatives of public safety institutions (including their training coordinators and mentors) presented the planned activities taking place at KAPS in 2020. In their role as external training providers, alongside ICITAP, the Mission presented their training courses for law enforcement agencies in 2020. The multi-institutional approach and early planning based on training needs analysis were deemed by participants as important, as they continue to enable local and international training providers to avoid any duplication of effort in the delivery of their activities to the same target groups, while, at the same time, further reinforce their co-operation. 11 Moodle is a learning platform designed to provide educators, administrators and learners with a  single robust, secure and integrated system  to create personalised learning environments. https://docs.moodle.org/37/en/About_Moodle From 16 to 17 December, the Mission organized a workshop for 15 communication officers in the MoIA and other public 57