Ombudswoman Terezija Stoisits recorded 1,116 complaints from the internal security sector in the year under review. This means that while there was a slight decline in the number of complaints compared to 25% of all complaints involved the internal security sector the previous year (2011: 1,306), 25% of all investigations pertained to this sector – a percentage that was only slightly lower than in the sector of social affairs. This development has emerged in recent years and is due primarily to the large number of complaints dealing with the law on aliens and asylum law. Complaints did not relate solely to matters involving the Federal Ministry of the Interior and agencies subordinate to it, but primarily concerned the Asylum Court. In addition to the federal public administration, the AOB also monitors administration of the regional and municipal authorities in seven of the federal Laender. Only the Laender of Tyrol and Vorarlberg have their own regional ombudsman boards. In 2012, the AOB conducted a total of 2,519 investigative proceedings of regional and municipal government administration. In comparison to the previous year, the number of investigated cases in these sectors has declined by 3.9 % (2011: 2,662). Not surprisingly, Vienna, the most populous Land by far, has the highest percentage of investigative proceedings (37%), followed by 20% of the cases in Lower Austria, while Styria and Upper Austria had 13% Investigative proceedings in Vienna rose significantly and 12% of the cases respectively. Compared to the previous year, only Vienna experienced a significant increase in complaints. New investigations of regional and municipal government administration 2012 2011 Vienna 924 848 9.0 Lower Austria 493 570 −13.5 Styria 338 365 −7.4 Upper Austria 309 328 −5.8 Carinthia 191 184 3.8 Salzburg 136 164 −17.1 Burgenland 128 163 −21.5 2,519 2,622 −3.9 TOTAL Change in % 15

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