Ombudswoman Terezija Stoisits recorded 1,116 complaints from the
internal security sector in the year under review. This means that while
there was a slight decline in the number of complaints compared to
25% of all complaints
involved the internal
security sector
the previous year (2011: 1,306), 25% of all investigations pertained
to this sector – a percentage that was only slightly lower than in the
sector of social affairs. This development has emerged in recent years
and is due primarily to the large number of complaints dealing with
the law on aliens and asylum law. Complaints did not relate solely
to matters involving the Federal Ministry of the Interior and agencies
subordinate to it, but primarily concerned the Asylum Court.
In addition to the federal public administration, the AOB also monitors administration of the regional and municipal authorities in seven
of the federal Laender. Only the Laender of Tyrol and Vorarlberg have
their own regional ombudsman boards. In 2012, the AOB conducted
a total of 2,519 investigative proceedings of regional and municipal
government administration. In comparison to the previous year, the
number of investigated cases in these sectors has declined by 3.9 %
(2011: 2,662).
Not surprisingly, Vienna, the most populous Land by far, has the highest percentage of investigative proceedings (37%), followed by 20% of
the cases in Lower Austria, while Styria and Upper Austria had 13%
Investigative proceedings in Vienna rose
significantly
and 12% of the cases respectively. Compared to the previous year,
only Vienna experienced a significant increase in complaints.
New investigations of regional and
municipal government administration
2012
2011
Vienna
924
848
9.0
Lower Austria
493
570
−13.5
Styria
338
365
−7.4
Upper Austria
309
328
−5.8
Carinthia
191
184
3.8
Salzburg
136
164
−17.1
Burgenland
128
163
−21.5
2,519
2,622
−3.9
TOTAL
Change
in %
15