Consultation days 2012 2011 Vienna 52 74 Burgenland 14 21 Lower Austria 32 41 Upper Austria 27 28 Salzburg 24 19 Carinthia 21 24 Styria 21 36 8 8 14 25 213 276 Vorarlberg Tyrol TOTAL For more than ten years, the television programme Bürgeranwalt ("Advocate for the People") has had high viewing figures, proving to be an important platform for the issues handled by the AOB. On ave- Television programme Bürgeranwalt on ORF is very popular rage, each week around 308,000 households follow the efforts of Ombudspersons Gertrude Brinek, Terezija Stoisits and Peter Kostelka, who address the population’s everyday problems with Austrian authorities and work to find a solution. The Internet is being increasingly utilised as a point of contact for the AOB. The growing number of visitors shows clearly that the AOB’s The AOB website gets 90,000 hits Internet presence is popular and is perceived as informative. In the past year, the AOB website was accessed around 90,000 times. The online complaint form was downloaded 986 times. This is an indication that people appreciate the unbureaucratic access to the AOB. Events As was the case in previous years, the AOB organised numerous events in order to communicate with citizens and members of national and Inclusion of civil society international organisations, as well as experts. The year 2012 saw the emergence of an additional, new focal point: The AOB undertook particular efforts to include civil society in the formation of the newly established Human Rights Advisory Council. In February, the members of the AOB invited more than 100 NGOs to an informational event in order to familiarise them with the new Act on the Implemen- 21