46. Access to the police complaints system, either by the complainant or his or her nominated representative, may be by a number of methods, including: ff in person at police premises, either on the occasion that gave rise to the complaint or subsequently; ff by telephone call to the police or IPCB; ff by facsimile to the police or IPCB; ff by letter to the police or IPCB; or ff electronically, by email or the World Wide Web, to the police or IPCB. 47. Police personnel, who deal with general enquiries from members of the public in the reception area in police premises or on the telephone, should receive training and be able to give basic advice on the complaints system. 6.2 Notification, recording and allocation 48. All deaths and serious injuries suffered in police custody or in connection with the delivery of policing services must be referred as soon as possible to the IPCB to record.225 49. The IPCB must have powers to immediately proceed with an investigation into an incident involving death or serious injury in the absence of a complaint or the consent of the victim or, in the case of death, the bereaved.226 50. Potential complainants and their nominated representative who choose to make their complaint in person or by telephone should be treated with respect and welcomed by the police and IPCB as citizens performing a civic duty. 51. Notification of a complaint may be to the police or the IPCB. 52. All complaints should be recorded by the IPCB. All complaints made to the police should be forwarded to the IPCB to be recorded. 53. Allegations of ill-treatment or misconduct made to a judicial officer should be recorded and referred to the IPCB to record.227 The same applies where credible evidence is available to a judicial officer. 225. See, for example, Ramsahai v. The Netherlands (Application no. 52391/99), Judgment 15 May 2007, § 339. 226. See, for example, Ramsahai v. The Netherlands (Application no. 52391/99), Judgment 15 May 2007, § 339. 227. See, for example, The CPT Standards, Chapter IX., § 28. Appendices ► Page 93