Community Policing In 2013, Community Policing Units became fully operational throughout Yerevan. There were some 40 Community Policing Units with more than 300 Community Police Officers. The process of cascading community policing through all Armenian regions started in November. The activities in 2013 were designed to support the development of the individual officers and to strengthen police-public partnerships. These activities proved essential for accomplishing many of the requirements contained within the Charter of Community Policing. The office also donated computers to all outreach stations acting in Yerevan. From August to September the Office designed and delivered a series of training activities on community policing for police officers of eight districts of Yerevan. A training course on the “Development of a District Level Community Policing Plan” aimed to achieve a greater understanding of the principles of community policing at the managerial level. The target audience comprised the Deputy Heads for Services who have the ex-officio lead in community policing, and the Heads of Community Policing Units within the eight districts of Yerevan. Five Deputy Heads for Services, eight Heads of Community Policing Units and three Senior Inspectors participated in two courses. The courses addressed the importance and process of identifying local policing issues and agreeing on priorities with the communities in developing the District Level Community Policing Plans. These plans should take into account not just national and police specific priorities that tend to focus upon crime and crime prevention, but also local community issues that affect citizens’ ‘quality of life’ and their perceived ‘fear of crime’. The Office also developed a two-day course on “Presentation Skills” to support the personal development of the Heads of Community Policing Units and senior Community Police Officers in their ability to take part in meetings, from relatively informal Yard meetings through presentations within schools, businesses, NGO’s and Citizen Advisory Groups and forums at different levels of formality with a view to develop a transparent police service, accountable for their activities and effectiveness. In two courses seven Heads of Community Policing Units, eight Senior Inspectors and one Inspector from the Outreach Stations participated. Key elements of successful community policing are the ability to identify problems, respond effectively to local concerns and, where possible, work in partnership to resolve these problems. The Office therefore delivered two courses on “Problem Solving and Management of Finite Resources” for five Heads of Community Policing Units and, nine Senior Inspectors and two Inspectors from the Outreach Stations. To raise awareness of the concept of community policing and to show how other services can support the community policing approach, the Office delivered four seminars to 24 Patrol Service Officers, 30 Traffic Officers, as well as eight Detectives from across Yerevan. From 30 August to 2 September, the Office delivered a seminar on “Exploring Community Policing” in the Armavir region in order to support the planned roll out of community policing to the regions of Armenia. Five sessions were delivered with varying content that attracted a total of 71 persons from across Armavir Region. On 17-18 October and 14-15 November, the Office organized two two-day workshops on “Negotiation and Communication Techniques” in the regions of Kotayk and Tavush. Over 50 Community Police officers were involved in the workshop series, which included theoretical seminars, as well as practical exercises and simulations. The workshops covered such topics as Introduction to Negotiations; Negotiation Models; Non-verbal Communication; and Relationship and Trust-building. 123