Visitors, Volunteers, Contractors, Lawyers Evaluate the possibility for expanded secure communications Family, Community, Lawyers More opportunities to call home Longer phone calls Video-visitation and video-calls Reduction of tension and conflicts Contribute to the reduction of contraband of illegal phones COVID-19 in prisons Compensation measures should be put in place to reduce pressure and anxiety that may endanger the security of correctional settings. 29 (crime, debt, violence)