9. Monitoring Efforts To Prevent And Respond To Sgbv • Are there any measures in place against prison managers or staff members who are aware of incidents of SGBV, but who fail to take action to prevent or respond appropriately? • Is there any oversight of prison complaints procedures to ensure that they are effective and available to all? • Are there any measures to allow whistleblowing and relevant protection measures for those who report? • Are there any policies and/or mechanisms in place to discipline any staff member who threatens, intimidates or retaliates against a complainant? Inspecting tools for making complaints • Can everyone get hold of a complaint form, or paper and pen/pencil if they need? Where are the forms and writing materials stored, and how do detainees/prisoners access them? Do women have the same access as men? Do juveniles have the same access as adults? • Where are complaints boxes located? Can all detainees/prisoners access them confidentially? • Are complaint forms available in other languages? Are there any other mechanisms for illiterate detainees/prisoners or others who cannot write, so that they can still make complaints? • If there is a complaint form, does it include anything specific about SGBV? • If a phone hotline for reporting complaints exists, are all detainees/prisoners able to make reports confidentially, away from earshot of others? • Can victims of abuse be accompanied by a third person to any interview if they so wish? • Is information about complaints procedures clearly displayed in the detention facility in a place that is accessible to all, including prison visitors? Does this information make clear that this can include complaints of SGBV? • What tools are available for staff members to make complaints of SGBV? Assessing individual experiences of complaints mechanisms Information from staff • Are staff aware of procedures for detainees/prisoners to make complaints? • Do staff feel they are able to report incidents of SGBV safely and confidentially? Do they think that there would be any negative consequences against them if they made a report of SGBV? 72