4.3 Mission in Kosovo discrimination. The certified trainers will deliver courses and instruct fellow officers on the best operational human rights practices when controlling and managing public gatherings. Supported by the Mission, on 12 October, seven senior managers of the KAF visited the Netherlands Forensics Institute (NFI) in The Hague to exchange experiences and information regarding the latest developments in the area of forensic science, with a particular focus on the quality assurance aspect of forensics. Senior forensic managers from Kosovo met with their counterparts from the NFI and discussed issues concerning digital evidence examinations and the implementation of best European forensic standards. As a follow up to this visit and in line with the jointly identified training needs of the KAF, the Mission recruited an eminent quality assurance manager from the NFI to deliver advanced quality control management training to 15 KAF staff. The training was conducted on 5 and 6 December at the KAF facilities, and focused on ensuring that KAF’s personnel have the academic knowledge and skills necessary for quality control management in a forensic laboratory. Participants learned how to assess factors relevant to the KAF’s ability to apply quality control management practices and produce a quality assurance strategy, which outlines standards that are precise and contain procedures for accurate tests and data. Public Order and Crisis Management On 11 July, the Mission commenced a five-week training course focusing on the skills, tactics and techniques related to the tactical use of Tonfa police baton – a law enforcement operational tool used by police officers and other law enforcement agents for arrest, control and defensive purposes along with advanced defensive tactics. On 22 July, 18 KP Rapid Reaction Officers from Mitrovica/Mitrovicë North and Prishtinë/Priština regions completed the first two-week module of training on the use of the Tonfa baton. A special emphasis was placed on human rights compliance during the application techniques using police batons. The second module concluded on 12 August, where an additional 18 KP Rapid Reaction Officers improved their defensive tactics skills, with a special emphasis on using the Tonfa baton techniques for arresting high-risk persons. Public Confidence and Satisfaction Programme Ř In 2016, the Mission supported Ř It further demonstrated an 122 officers at the pilot police increase of 10% in residents’ programme on public confidence station, to prepare them for the confidence in policing, compared and satisfaction with policing practical implementation of the to the rate registered in the in Ferizaj/Uroševac, in order to programme. control site. 90% of respondents expand the ability of the KP to deliver an improved service to victims of crime, thus enhancing the confidence and satisfaction of communities with the police. Ř The officers at the pilot site were Ř The senior command staff of the KP was provided with a road map and programme’s findings, which will be expanded to all KP stations in Kosovo from 2017. The programme is also integrated trained and supplied with victim into the new Community Policing packs and crime prevention Strategy 2017-2021. literature to distribute to victims of crime. The pilot station was compared to a station in Gjilan/ Gnjilane municipality which was used as a control site as it was similar in size and demographics. Ř The programme’s terms of 64 Ř The training was delivered to the implementation of the pilot Ř The pilot station managed to effectively apply principles of intelligence-led policing and community policing. It received more reports from victims, and an additional assistance from affected reference were agreed with community representatives the KP senior managers; in follow up cases. in the pilot site demonstrated higher knowledge of police procedures and case details. Other findings of the programme will be available in the Mission’s thematic report that will be produced in 2017. Ř In 2017, the Mission will provide the KP regions with training on victim and public outreach, and support them in setting up a mechanism for reporting on and monitoring public confidence and satisfaction.