o Effectively separate prisoners so as to lower levels of violence; make effective use of transfer of prisoners using facilities throughout BiH as an important safety mechanism; o Ensure prison guards are not present during medical examinations; except when the security of the medical staff requires; o Ensure open and transparent procedure for granting privileges; o Find measures other than placement in intensified supervision to ensure prisoners safety; To the relevant ministries and other authorities: o Ensure financial and human resources for developing adequate treatment programmes for prisoners that includes opportunities for meaningful and continued educational activities; o Consider ways to improve security in prisons through different measures including purchase of additional surveillance cameras and employment of additional staff; o Consider designing immediate solutions for prisoners placed in forensic psychiatric wards and the ones who incurred mental illness while serving their sentence, until such time as a BiH wide institution that allows for proper treatment is available; especially for female prisoners; o Ensure high levels of professionalism and competence of prison staff; o Guarantee transparent selection procedures and competitive qualifying examinations for new personnel in order to raise professional ethics and standards; o Facilitate comprehensive initial and continuous education for prison personnel, in particular prison guards, on a variety of issues: from basic human rights standards to practical skills training; o Improve the physical conditions of solitary confinement in line with European Prison Rules; o Take appropriate measures to ensure that violent prisoners, substance abusers and prisoners placed in forensic psychiatric wards do not pose a threat to others or to themselves. 2.1.2. Towards improving disciplinary and complaint proceedings To the prison administrations: o Conduct disciplinary procedures as required by domestic law and international standards in particular Rule 56.1 of the European Prison Rules prior to having prisoner serve any disciplinary measure; except when security issues require otherwise; 20